RETURNS Policies

Hometown makes every effort to provide full product details and accurate images for our products. If you have any questions regarding colour matching of fabrics or threads - just give us a call on 01634 838880 (shop) as we’re happy to help.

Please check your measurements carefully before ordering as cut fabrics, wadding and haberdashery cannot be returned unless faulty. If goods are faulty or damaged in transit to you, we will reimburse you for return postage costs, or you’re welcome to return goods in person to our shop for an exchange or replacement. Please call us first with any queries regarding returns of faulty goods.

Unused and unopened pre-cut fabrics (such as Charm Packs) and haberdashery, can be returned in their original condition to the shop for an in-store credit. In this case, the customer pays for return postage costs.

Please send any goods for return to:

HOMETOWN

62 High Street

Rochester

Kent ME1 1JY

along with your original receipt, Loyalty Card and full contact details (email, telephone and address). It’s recommended that you send any returns by recorded delivery and obtain proof of postage as we cannot be held responsible for any goods lost in transit.

TERMS OF SERVICE

Hometown is a UK company, specialising in patchwork and quilting products.

1 This website is operated by Hometown and terms such are ‘we’, ‘us’ and ‘our’ refer to Hometown where they are used in these Terms and Conditions.

ONLINE SHOPPING

2 All products are available on the website while stocks last. All reasonable care is taken when entering product information on the website to ensure it is correct.

3 Every care is taken to provide full product descriptions and accurate images. However we cannot be held responsible for variations in colours, textures and finishes as they may differ in reality because of your computer monitor, device screen or printer.

4 We may not be able to accept your order due to one or more of the following reasons:

i) the item is out of stock.

ii) we cannot authorise your payment or have reasonable grounds to suspect that your payment may be fraudulent.

iii) there has been a price or product description error.

iv) there is a system error.

5 All goods remain our property until paid for by the customer, so please do not leave products in your basket without checking out.

6 If you wish to cancel an online order, you must contact us immediately to check whether the items have been despatched or not. If they have been sent, please see above for our returns policy. During working hours, for speed, it is best to telephone us to cancel an order. Please do not leave messages on social media as we may not read them in time!

7 Please note that any timescales for delivery are estimates only. We cannot be held responsible if orders are delayed in transit, due to circumstances beyond our control (such as postal delays).

8 We endeavour to despatch all orders within 3 working days of receipt of order. ‘Working days’ are currently Tuesday, Wednesday, Friday and Saturday. However, we cannot be held responsible for delays, resulting from public holidays, changes to postal collection times, staff shortages or system failures.

LIABILITY AND INDEMNITY

9 Hometown shall not be liable for any direct, special, indirect, consequential or incidental damages including loss of profit or loss of opportunity as a result of the use or the inability to use any of the items that have been ordered on this website.

JURISDICTION

10 These terms and conditions shall be governed in accordance with the laws of England and are subject to the exclusive jurisdiction of the courts of England and Wales.

GENERAL

11 We may change these terms and conditions at any time.